My bin has gone missing - what do I do?
- Bin Loss Cover – We always recommend taking out our Bin Loss Cover which, as the name suggests, covers you in the event of a bin loss or theft. Unfortunately, the bin is your responsibility and so, you will need to purchase another one which can be costly. If you have Bin Loss Cover, we can replace free of charge.
- Please check the surrounding area in case it has been put back in the wrong place by mistake. Occasionally, the bin may fall into the back of the truck which is usually caused when the bin is overweight. Let us know if this has happened and our supplier will speak to the driver and replace the bin.
- If you suspect your bin has been stolen you can report this to the police and get a crime reference number to use in a claim with your business insurance. Unfortunately, you will need to pay for a replacement bin.