Terms and Conditions

Clear Guidelines for a Reliable Partnership: Our Terms and Conditions to Govern Your Engagement

The following document sets out the terms and conditions of service for Utilibee Limited. We have set out below the principal terms which come into effect once a customer uses the Utilibee switching service. If you have any further questions about these terms and conditions, or anything else, please contact our Customer Services team who will be more than happy to help you. Our Customer Services team can be contacted on 0191 249 8035. These terms and conditions govern the use of the services Utilibee provides to customers. It is important that you read these terms and conditions carefully before accepting. By using the Utilibee service/s you signify that you have read, understood, and agree to be legally bound by these terms and conditions. If you do not agree to these terms – DO NOT use our service(s).

Price Comparison / Switching Service

Utilibee provides a price comparison / switching service to UK businesses. To be eligible to use this service you must be:

  1. A business that is resident in the UK.
  2. Eighteen years or older (if a sole trader).
  3. Meet the credit scoring requirements of any supplier (if applicable) We reserve the right to refuse service to any customer at our discretion.

If the customer agrees to use our services, Utilibee will use all reasonable endeavours to identify, negotiate and secure competitive energy prices. Energy prices are obtained from a panel of energy suppliers using price books provided by suppliers.

The customer agrees to provide Utilibee with timely and accurate information to allow quotations to be obtained – including estimated or actual usage of energy, contract end dates and other known factors that may influence both prices and quotations.

The provision of a quotation by a supplier via Utilibee does not constitute an offer to the customer and offers will each have their own supplier’s terms and obligations attached.

If the customer accepts a quotation and a contract is executed between the customer and the supplier, the contract is binding, and the customer will not be permitted to revoke such an acceptance.

The supplier shall be entitled, at any time, to refuse a customer’s offer of acceptance at their discretion.

If the customer and supplier wish to enter into a contract, Utilibee will provide a switching service (or renewal service) which will include organising the contract between the customer and the energy supplier for the purchase and supply of the energy services.

The supplier shall be entitled, at any time, to refuse a customer’s offer of acceptance at their discretion.

Utilibee will not be responsible for any delays or failures caused by either the customer, Utilibee, the proposed supplier or any existing supplier in relation to either a transfer of supply or renewal of existing supply. Utilibee also makes no guarantees as to either the quality of the service suppliers operates, or the prices obtained at quotation.

Energy prices fluctuate on a daily basis and whilst we attempt to help secure competitive rates to enable switching or renewal, we cannot guarantee any quote is the absolute cheapest.

The customer acknowledges that they are entering into a contract with a supplier for the provision of energy supply and not with Utilibee. The customer agrees that Utilibee is not liable in any way shape or form for any dealings, contracts or transactions between the customer and the supplier and that any such transactions, contracts, dealings or payment obligations are the customers responsibility and risk alone.

The customer agrees by using the service that Utilibee is an independent energy brokerage and that Utilibee is not instructed by the customer to act on their behalf as their agent or representative.

The customer agrees that Utilibee are not responsible for the provision of any supplier services.


Utilibee is paid directly by the suppliers and receives a commission for securing and finalising the contract between the customer and the energy supplier. This is usually via an uplift that is applied within your unit cost for energy. The cost of Utilibee’s service is therefore included within the unit cost of the energy contract that you agree with the supplier.

By way of example, we may secure a price for electricity at 17 pence per KWH and apply a 0.7p uplift. The contracted price we would offer would therefore be 17.7p. Our commission would be calculated as 0.7p multiplied by your annual energy consumption and multiplied by the contract term. Our uplifts depend on the size of contract, length and other factors such as credit risks etc. Our average uplift is a few percent of your total energy cost and typically under 1p. Because we get paid by suppliers, we can only offer prices from those suppliers on our panel. Our panel currently consists of over 90% of the UK business energy suppliers (by customer numbers) so we have a very wide range available. This is not a free service – our fees form part of your energy unit rate.

Further information on how much commission we anticipate to receive on a contract can be found by contacting our customer services team.

Duplicate contract fees

Where the customer enters into a contract with a supplier and uses the Utilibee service, this contract must be accepted as legally binding. In the event the customer enters into another contract with a different supplier, and the contract secured by Utilibee fails to proceed to live status, Utilibee will receive no fee for its services from a supplier and will have incurred both time and loss. In those circumstances, Utilibee reserves the right to charge the customer a one off “failed contract” fee of £750 per meter, or the total value of commission we would have earned on the contract introduction (per meter) – whichever is the higher figure. This is in addition to any charges the supplier may also look to recover for the failed contract. It is important that once you have entered into a contract with a supplier that you honour that contract and do not enter into duplicate contracts with any other suppliers.

A “Win Back” is where we introduce you back to your incumbent supplier (renew) after beating another price from another supplier you have agreed to move too. By winning back the contract you are effectively cancelling the contract you have agreed to leave your incumbent supplier and renew again with them.

Change of Tenancy Notifications and Fees

Where a customer enters into an energy contract through Utilibee but decides to move premises mid contract the contract will terminate. This is called a “change of tenancy” or “COT”. Utilibee fees are adjusted accordingly by the supplier if a COT occurs. It’s therefore important that you notify Utilibee at least 14 days before the end of your energy contract in the event that you are moving premises and a COT will occur.

Failure to notify Utilibee will result in an incurrence of a fee for the loss and/or reduction in commission the supplier pays us. Under those circumstances, Utilibee reserves the right to charge the customer a one off “failed contract” fee of £650 per meter, or the total value of commission we would have earned on the contract introduction (per meter) – whichever is the higher figure. Utilibee will discount the percentage of the contract that’s been fulfilled from the failed contract fee.

Failure to go live

If a contract fails to go live (commence supply) due to the customer failing to provide us with the necessary information or documentation requested by either us or the supplier, or through a failure of a supplier/supplier refusing to accept supply, Utilibee reserves the right to charge the customer a one off fee of £700. Critical information required, but not limited to, includes – signed letters of authority, current supplier information, meter numbers, contract start and/or end dates, termination notifications, supplier ceasing to trade/onboard contracts and banking details including set up of direct debits or standing orders with a new supplier.

Failure of Contract due to insolvency

If you or your current supplier fails, and you enter insolvency or your supplier enters the supplier of last resort (SOLR), Utilibee fees may not be paid by the supplier. This is due to commission being clawed back for the length of any contract that has not been fulfilled. In those circumstances we will charge a fee of £700, or the total value of commission we would have earned on the contract introduction (per meter) – whichever is the higher figure – MINUS commission paid for the part of the contract that has been fulfilled. We may, at our discretion, agree to waive those fees if the customer instructs Utilibee to introduce another contract.


If you have provided us with delegated authority (DA) to renew your energy contract on your behalf, our Auto Renewal terms and conditions also apply and are binding.