Will the driver come in and get my bin?

In most cases, no, so please ensure it is left out for collection. The exception is sanitary bins and some food bins. This is for a few reasons – the driver isn’t insured to come into your premises, and also they are on a very tight schedule and so even though it may only take an extra 5 minutes, this driver may attend over 100 customers in one shift – which all adds up. If you need to discuss this further please let us know.